employee retention TRAINING programs, KEYNOTES, and Corporate training

What does it take to get high performance, commitment, and dedication from all your employees? Discover the groundwork that builds employee motivation, morale and PRIDE. Learn how to create a work environment that attracts keeps and motivates your workforce. Discover why some employees would rather work for a good employer than leave for a pay raise. This session will show managers, owners, supervisors, and human resource professionals not only how to retain their most talented performers, but also how to transform their entire workforce with a high-retention culture—saving organizations countless thousands of dollars. This session is jam packed with tips, ideas, and easy to implement advice for creating a high-retention culture.

• How to reduce the cost turnover and become an employer of choice

• New ways to get ideas from your employees that will save you money and improve productivity

• Learn a 5-step process to create a work environment that attracts, keeps, and motivates your workforce

• Use peer recognition programs to reward and build teamwork

• How to use employee assessments to hire and develop individuals

• Use incentives to get people to work harder and stay with you longer

• How to keep your top performers from leaving

• Design an effective employee reward and recognition system

• Reduce absenteeism

• Design career ladders giving people a sense of achievement

Becoming an Employer of Choice

How to Attract & Retain Top Talent

Retention of excellent employees is one of the most important challenges organizations face today.  Attracting, hiring, and retaining high-caliber employees in today's labor market challenges organizations to manage talent at all levels. Research shows it costs $87,900 to replace a high talented person with three years of experience.  In addition they determined that it cost a whopping $678,000 in recruiting, training, and missed sales opportunities every time an experienced, talented person quit!  This workshop will show you what it takes to create an organization that attracts and keeps its top talent. You will learn what are the driving forces that drive job satisfaction and high retention.

How You Will Benefit

• Learn who your top talent really is

• What are the job satisfiers and dis-satisfyers that determine whether top performers stay or go

• The leader’s role in talent retention

• How to ascertain what is really driving recruiting and retention within your organization

• How to design a development program that drives high retention

• Use your organizational brand to make your company the employer of choice

• Maximize new hire productivity by ensuring candidates are a good fit for the job

• Increase the retention of all new hires, and in particular reduce their turnover during their first year on the job

Hire the Best, Forget the Rest!

How to Hire Top People Each and Every Time

The worst mistake employers make is hiring the WRONG person. Learn the skills, processes, and the knowledge you need to identify and hire top performers each and every time -- those that will perform in the top 20%. 

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined, and a definition of what capabilities a good candidate must have to be successful, and it ends with ensuring the selected individual accepts the offer and joins the organization in a positive way.

• Defining What You're Looking For - the position description, job competencies, and questioning strategies
• Planning the Interview –hiring strategy, sourcing, resume screening, the interview team, great reasons to work here
• Conducting the Interview – an appropriate climate, conducting the interview, responding to challenging interviewee questions
• Making the Selection – decision-making guidelines, evaluating candidates, communicating with candidates, using hiring assessments
• Recruiting - Ideas in finding candidates in a tight labor market

Your success depends on your ability to eliminate status quo, increase sales, build loyal customers and engage your workforce. This is a tough challenge whether you are a small company or a large corporation. This program is designed to provide you the processes, strategies, and tactics to help you design a plan to keep your organization heading in the right direction. Through the use of case studies, exercises, and current teaching methods, you will learn how to make your place of business first choice among your employees and customers alike. Furthermore, Greg Smith will help you create a roadmap of success by addressing other key drivers such as leadership, employee retention, and employee involvement strategies making the workforce part of the solution--not the problem.

• Recognize and communicate the key drivers for change and innovation

• Determine customer needs and develop new and improved products and services

• Reduce resistance to change

• Create an organizational structure that facilitates change, growth, and productivity

• Learn important skills making you a better leader

Every organization has the capability of achieving higher levels of performance. The winners of today’s business economy must engage the creative abilities, manage the talent, and potential of the entire workforce from the bottom to the top.  Based on proven concepts, this step-by-step strategy will show people how to achieve measurable, bottom-line performance improvement results in a short period of time. You will learn how to design employee involvement and reward and recognition programs that harness the creative abilities and generate bottom line results. The final result will allow businesses to quickly enhance their performance and create a foundation of sustained improvement, change, retention, and innovation.

Service Above Self:

Growing Sales Through Excellent Customer Service

The business world has changed. We are in a global economy where only the best will survive. Whether you are a small company or a large corporation, success depends on your ability to eliminate status quo, increase sales, and exceed customer expectations. You will learn how to create a system of customer service keeping you profitable and ahead of the competition. This session provides dozens of tips and strategies on improving performance, motivating your people to new levels, and building excellent customer relationships. Learn how these ideas and concepts will take you and your business to the next level. Discover how to recruit, train, and reward your employees so they gain the respect of your customers and respond appropriately to their requests and expectations.

• Design a pattern of good service and break the cycle of bad service

• Deliver better, faster, service and increase customer satisfaction

• Learn how to gain repeat business and loyalty

• Hire people with excellent customer service skills

• Increase your credibility with customers—and your value to your organization

• Creating incentive systems to reward and recognize front-line service employees

• Learn how to objectively measure service quality

• Establish customer service commandments

• Design a fail-safe system of customer service that keeps customers coming back

• Benefit from lessons learned from service industry leaders